STANDARD OPERATING PROCEDURES
SOPs

  File Processing

File Receiving
Process

Steps to be followed:

  • Details like: personal information, nominee’s detail, plot size detail are filled in Processing Form
  • Details of Processing Slip are filled.
  • Processing Fee(cash only) is submitted.

Documents Required

Following documents are required to proceed:

  • 3 Passport Size Pictures of the Owner
  • Copy of Valid CNIC of the Owner .
  • Copy of Valid CNIC of the Nominee .

Attachment(s)

  1. 1. File Processing Charges
  2. 2. Other Cases in File Processing
  3. 3. File Processing Form
  4. 4. File Processing Slip

  File Receiving

File Receiving
Process

Steps to be followed:

  • File Processing Slip is received at File Receiving Counter after submitting File Processing Slip(Customer Copy).

Documents Required

Following documents are required to proceed:

  • Original CNIC
  • Original Processing Slip

Attachment(s)

  1. 1. Further Cases in File Receiving
  2. 2. Application Form – File Receiving without Processing Slip
  3. 3. Open Application Form
  4. 4. Live File Receiving Authority Application Form
  5. 5. File Receiving Authority Application Form

  File Transfer

File Transfer
Process

Steps to be followed:

  • The seller submits Plot/property file in Recovery Office and receives Appointment date on Transfer Receiving Slip.
  • On the Appointment Date, both seller and buyer visit Recovery Office to complete the documentation.
  • After documentation, the buyer pays File Transfer Charges.
  • The file is received on the Appointment Date.

Documents Required

Following documents are required to proceed:

For Seller

  • Original File with complete documents
  • Original CNIC
  • All Original Payments Receipts
  • Affidavit on Rs.100/- stamp paper

For Buyer

  • Original and Valid CNIC (for verification purposes required only)
  • Copy of Original and Valid CNIC
  • Copy of CNIC of the Nominee

Attachment(s)

  1. 1. File Transfer Charges
  2. 2. Policy Matters in Transfer Process
  3. 3. Application for Duplicate Receipt
  4. 4. Affidavit for Authorization of Buyer
  5. 5. Buyer’s Information Form
  6. 6. Checklist for File Transfer
  7. 7. Legal Advice Form
  8. 8. Processing Slip for Transfer
  9. 9. Picture Form for Transfer
  10. 10. Surrender Form

  File Refund

File Refund
Process

Steps to be followed:

  • Application for Refund is submitted in Sales Department.
  • After approval, complete plot/property file is submitted in Recovery Office.
  • The cheque is received upon official call.

Documents Required

Following documents are required to proceed:

  • Application for Refund
  • Surrender Checklist
  • Surrender Form
  • Picture Form
  • Stamp Paper worth (Rs.100/-)
  • CNIC Copy
  • Complete File: Open Certificate, All receipts, Booking Form

Attachment(s)

  1. 1. Application for Refund
  2. 2. Policy Matters in Transfer Process
  3. 3. Surrender Checklist
  4. 4. Surrender Form
  5. 5. Picture Form

  Re-Activation of a Cancelled File

Reactivation of a Cancelled File
Process

Steps to be followed:

  • The customer submits an Application for Re-Activation in Recovery Department.
  • After Approval which is subject to sensitivity of the case, the customer shall clear the due payment at the Cash Counter.
  • The file shall be activated soon after the clearance of dues.

Documents Required

Following documents are required to proceed:

  • Application Form of File Re-Activation
  • Copy of updated Ledger (it can be obtained from the Sales Office)

Attachment(s)

  1. 1. Application Form of File Re-Activation
  2. 2. Term(s) of Re-Activation of a Cancelled File
  3. 3. File Re-activation Charges

  Merging a File

File Merging
Process

Steps to be followed:

  • Application for Merging is submitted in Recovery Office.
  • After approval, the files are submitted for Merging Process.
  • Merging fee is Paid
  • Active file is received on the appointment date.

Documents Required

Following documents are required to proceed:

  • Application Form for file Merging
  • Affidavit for Merging File(s) on a stamp paper worth Rs.100/-
  • Original Files
  • All receipts against total amount paid at the time of submission of application.
  • Original CNIC

Attachment(s)

  1. 1. Application Form File Merging
  2. 2. Policy Matters in Merging a File
  3. 3. File Merging Charges

  Possession of Plot/Property

Possession of Plot/Property
Process

Steps to be followed:

  • The customer pays Possession amount and currently overdue installments.
  • With an updated copy of ledger, the customer informs the AJG Site Office if he wants to start construction on his plot.
  • The customer pays demarcation charges at Site Office which is Rs.20,000/- per marla
  • The demarcation and map preparation services include:
    • Map Preparation
    • Demarcation of the Site
    • Site Inspection
    • Sewage Connection
    • Water Connection
    • Debris Collection (during construction)

Documents Required

Following documents are required to proceed:

  • A Copy of Updated Ledger

Attachment(s)

  1. 1. Policy Matters in Possession of a Plot

  How to Change Contact Details

How to Change/Update Contact Details
Process

Steps to be followed:

  • Application Form for Change of Contact Details is filled in Recovery Office.
  • In case the customer is unable to visit himself/herself, a person on customer’s behalf can submit an application.

Documents Required

Following documents are required to proceed:

  • Application Form of Change of Contact Details

Attachment(s)

  1. 1. Application Form of Change of Contact Details

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